Return & Replacement Policy |

Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is able for return.

What is the procedure to return a product?
You have 5 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at ----------------

Simply follow the 6 steps stated below:
Step 1: Check if your product meets all the conditions for returning a product.
Step 2: Contact Dhacai Customer Service to submit a complaint / request for return.
Step 3: Fill in the return form given with the main invoice.
Step 4: Choose your preferred method of product return when you call Customer Service Center.
Step 5: Your returned product will go through a Quality Check.
Step 6: If validated, you will get product Return / Replacement.

★  Customer  must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product/services .

How much time do you have to return a product?
Items sold on can be returned within a period of 5 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact Dhacai Customer Service center. Customer Service agents are available from 9:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).

How to make a product return & what do I need?
Contact Customer Service at or ------------ to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

1.  Your order number.
2.  The reason for the return.
3.  The original copy of the Customer Copy of the Invoice
4.  The method of the return/replacement that you would prefer and the necessary information associated.
5.   Where and when the product should be picked-up.

For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.
How to send your product to How much will it cost you?
Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside sylhet, please send your product by Sundarban Courier Service.If your return claim is validated, we will reimburse your courier charge.