Frequently Asked Questions (FAQs)

You ask, we answer.

Learn about dhacai.com, how to use it, how to order, sell or purchase a product, and if you still are not satisfied, get in touch with us. We are always happy to hear from you.


1. What is dhacai.com.bd?

Dhacai.com.bd is an e-commerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At Dhacai, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform.


2. Why shop from Dhacai.com.bd?

Dhacai.com.bd stands out for its sincerity, as we have succeeded in keeping our promise of providing only warranted and genuine products. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities.

We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. As a result we make little profit, but our motive is only to offer our customers a great shopping experience, in addition we provide after-sales-services, that no other online shop provides.


3. Are the Products Genuine?

Dhacai.com.bd loyal customer base, trust and prefer to shop from Dhacai whenever they need any product. Dhacai offers a guarantee of original and genuine products.

Dhacai.com Partner affiliations include the most reputed international brands and manufacturers, providing only authentic products, as we have ZERO tolerance for duplicates or fakes. Furthermore, our accompanying warranty facilities also help our customers get the best out of their original products.


4. How do I buy from Dhacai.com.bd?

Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at dhacai.com.bd  is very fast and easy.


5. How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Rocket, Nagad Online Banking, Debit/Credit Cards and obviously Cash on delivery or Card on Delivery.


6. Can I return a product if I am not satisfied?

We have a 5 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 Calendar Days, for your satisfaction. For more details, please visit our Returns policy segment page.


7. Do all the products have warranty?

Dhacai.com offers various warranties depending on the purchased product. Most products carry a Brand Warranty, Service Warranty, Parts Warranty and International Warranty on them. Each product carries unique warranties which may vary based on the type and brand of product. Learn more about our warranties by visiting our Warrenty policy page.


8. Is My Account Information Secure?

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at Dhacai.com.bd


9. Are you licensed for legal operations online?

Dhacai.com.bd  is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.


10. How to submit complaints, queries, or suggestions?

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.


11. What if I want to return or exchange the product after 5days?

You have 5 Calendar days from the day you received your purchase to call Pickaboo.com to initiate your return. Past this date, unfortunately, we do not accept returns, replacements or refunds.

For more information, please visit our Returns & Replacement  segment page.


13. Are there any hidden costs or charges if I order from Dhacai?

No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.


14. Does Dhacai have Gift Vouchers?

Dhacai has Gift Vouchers which are issued during special occasions such as any Club member’s Birthdays or Weddings or even during various campaigns. The Gift Vouchers are not available for spot purchase and can only be used when they are issued. To know more about when these vouchers are available, keep an eye on the official Dhacai facebook page.


15. Do I get Club Points with any products that I Purchase from Dhacai?

Yes, with every purchase of any product you will receive the allotted a number of Club points, but the purchase must be above BDT 500. And the Club Points received, will be the 1% of the total amount in the shopping cart.