Top Question

1. I have not received my order what can I do?

2. How Do I cancel my order?

3. When will I receive my refund?

4. Why was my order closed?

5. How do I open dispute?

6. I got error from my payment what can I do?

More Topics


1. Why do I fail to place the order?

2. How to Add Card and manage it for payment?


1. Why does it show “delivered” when I have not received the parcel?

2. When seller send out the order?


1. How will I receive my refund?

2. How can I get a refund if my credit card is no longer valid or has expired?

After Sales:

1. I am not satisfied with a dispute result. What can I do?

2. The product I received does not match the description. What Can I do?


1. How do I deactivate my account/release my email?

2. How do I Change my email address?